CRM
Customer relationships, leads, and follow-ups.
System briefs
One-page summaries of common business system categories.
ERP
Finance, purchasing, inventory, and operations.
Warehouse management (WMS)
Warehouse execution and stock accuracy.
Order management (OMS)
Order capture and fulfillment status.
Transport management (TMS)
Routing, delivery, and proof of delivery.
Professional services automation (PSA)
Projects, time, utilization, and billing.
Field service management (FSM)
Dispatch, work orders, and proof of work.
Maintenance management (CMMS/EAM)
Asset upkeep and preventive schedules.
Human resources information system (HRIS)
People records and HR workflows.
Point of sale (POS)
In-person sales and transactions.
Material requirements planning (MRP)
Production material planning.
Inventory planning
Stock levels and replenishment strategy.
Procurement
Sourcing, approvals, and spend control.
Project management
Projects, tasks, milestones, and delivery.
Time and attendance
Hours, shifts, approvals, and compliance.
Business intelligence (BI)
Dashboards, reports, and KPIs.
Service desk (ITSM)
Incidents, requests, and SLAs.
Manufacturing execution (MES)
Shop-floor execution and quality tracking.
E-commerce
Online storefronts, orders, and payments.
CPQ
Configure, price, and quote complex deals.
Product lifecycle management (PLM)
Product data, revisions, and approvals.
Identity and access management (IAM)
Authentication, permissions, and security policies.
Governance, risk, and compliance (GRC)
Controls, risk tracking, and audit evidence.
Quality management (QMS)
Procedures, inspections, and corrective actions.