Order Management (OMS)
OMS tracks customer orders from capture to fulfillment. It keeps order status visible across sales, operations, and customer service.
What it is
OMS tracks customer orders from capture to fulfillment. It keeps order status visible across sales, operations, and customer service.
What it does day to day
- Accept orders from sales or e-commerce.
- Confirm pricing, availability, and delivery dates.
- Release orders to warehouse or service teams.
- Track fulfillment status and exceptions.
Typical data
- Orders and line items.
- Customer details and addresses.
- Status history and delivery commitments.
- Returns and adjustments.
Where it overlaps
- CRM for customer and deal context.
- WMS for picking and packing execution.
- ERP for invoicing and revenue recognition.
When OMS is the priority
- Orders are lost between teams.
- Customer service lacks status visibility.
- Fulfillment timelines are inconsistent.
How Fleksi.io fits
Fleksi.io helps operations teams execute the work behind each order. Tasks, routes, and confirmations can be tied back to orders to keep status accurate.