E-commerce
E-commerce systems handle online storefronts, product catalogs, carts, and checkout. They connect marketing and sales to fulfillment and customer service.
What it is
E-commerce systems handle online storefronts, product catalogs, carts, and checkout. They connect marketing and sales to fulfillment and customer service.
What it does day to day
- Publish products, prices, and promotions.
- Process orders and payments.
- Manage returns and customer communication.
- Sync orders with fulfillment workflows.
Typical data
- Product catalog and pricing rules.
- Orders, payments, and shipping info.
- Customer accounts and preferences.
- Promotions and discount codes.
Where it overlaps
- OMS for order status and fulfillment.
- WMS for picking and packing.
- CRM for customer history and loyalty.
When e-commerce is the priority
- Online sales are growing quickly.
- Order volume strains manual processes.
- Customers need accurate order status.
How Fleksi.io fits
Fleksi.io can coordinate the operational work behind online orders, such as picking, packing, delivery, and service follow-ups.