Field Service Management (FSM)
FSM organizes work that happens outside the office. It focuses on dispatching, job execution, and proof of work.
What it is
FSM organizes work that happens outside the office. It focuses on dispatching, job execution, and proof of work.
What it does day to day
- Schedule and dispatch technicians.
- Provide checklists, parts, and job details.
- Capture photos, signatures, and time.
- Close jobs and trigger billing.
Typical data
- Work orders and service tasks.
- Locations, assets, and service history.
- Time, materials, and job notes.
- Proof of service and customer sign-off.
Where it overlaps
- CRM for customer context.
- ERP for invoicing and parts cost.
- CMMS for asset maintenance history.
When FSM is the priority
- Field teams lack consistent job data.
- Proof of work is missing or delayed.
- Dispatch relies on phone calls and spreadsheets.
How Fleksi.io fits
Fleksi.io is built for field workflows with offline-friendly capture, clear steps, and data that flows into invoices and reports.